Grace K Daniel
Dynamic professional with a proven track record in customer service, data analysis, and strategic decision-making, recognized for rapid advancement and adept problem-solving. Experienced in assisting senior analysts and driving impactful marketing campaigns, committed to achieving organizational objectives through collaboration and analytical insight
EXPERTISE
Customer Relationship Management
Digital Marketing
Social Media Management
Web Design
Data visualisation
Creative Problem Solving
PROFESSIONAL EXPERIENCE
Associate Project Manager
Led a team in designing and implementing IT-based waste management solutions, utilizing IoT sensors and data analytics to streamline operational processes. Worked closely with cross-functional teams to enhance efficiency and support decision-making.
- Spearheaded the development of a mobile app for real-time waste tracking, resulting in a 15% improvement in route optimization and collection efficiency.
- Created and maintained dashboards using Power BI to monitor KPIs and provide stakeholders with real-time data insights.
Waste connections of canada, Ontario 12/2023 – 04/2024
Associate Business Analyst
Adaptable Associate Business Analyst skilled in data analysis and stakeholder communication. Demonstrated ability to uncover insights and drive strategic decision-making. Eager to contribute to organizational objectives through analytical prowess and collaborative teamwork
- Developed and implemented a streamlined data visualization process using Power BI, resulting in a 20% reduction in report generation time
- Assisted senior analysts in preparing reports and presentations, and served as a liaison, translating business requirements into actionable solutions for stakeholders Sarguru Shiridi Systems Private Limited• Kerala, India 05/2021 – 06/2022
Digital Marketing Intern
As a Digital Marketing Intern,gained valuable insights into the world of business operations, strategic planning, and leadership.. Leveraged a blend of creativity and analytical skills to drive impactful digital campaigns. Proficient in utilizing various marketing tools and platforms to optimize marketing strategies and enhance brand visibility.
- Contributed to digital marketing strategy creation and implementation across various channels, including social media, email, and SEO.
- Managed social media accounts, analyzed performance metrics using Google Analytics, and utilized data visualization tools like Tableau and Power BI to enhance marketing ROI and campaign effectiveness.
Keltron Knowledge Centre – Trivandrum, Kerala, India 12/2020 – 03/2021
CERTIFICATIONS
Digital Skills: Artificial Intelligence | Accenture
Completed – 04/2024
Advanced Google Analytics | Google Analytics Academy
Completed – 04/2024
SOFTWARES AND PROGRAMS
EDUCATION
Capstone Project • Guelph, Ontario, Canada
Advanced Waste Management System using innovative technologies 04/2024
Led the project as a project manager and developed Waste Management System development, by integrating AI and IoT tech. Gained project management and data analysis skills, deepened understanding of sustainability and ready to leverage expertise for impactful change.
Conestoga College • Guelph, Ontario, Canada
Post Graduation in Information Technology and Business Analysis. 04/2024
John Cox • Trivandrum, Kerala, India
Bachelors in computer science and engineering 08/2020